Refund Policy

Digital access and credits

Prompt Optimizer provides digital subscriptions and one-time credit packs. Because access and credits may be delivered immediately, refunds are reviewed based on the purchase status, credits used, the service issue, and applicable consumer law. This policy does not remove mandatory cancellation or refund rights that apply to your purchase.

When a refund may be available

We may approve a refund when a payment was duplicated, a technical problem prevented the purchased entitlement from being delivered, or a purchase was accidental and the associated credits or subscription benefits have not been materially used. Other documented service problems may be reviewed case by case.

Subscriptions

You can cancel a subscription through the account area or by contacting support. Cancellation stops future renewals; it does not normally end the already-paid period immediately. A refund for an unused period may be considered when requested promptly and the subscription benefits have not been materially used.

One-time credit packs

One-time credit packs do not renew. A refund may be considered when the pack has not been used and the request is made promptly after purchase. Credits consumed by optimization or evaluation runs, transferred, redeemed, or otherwise used are generally not refundable.

Requests about generated results

The optimizer proposes model-generated revisions and does not guarantee that a prompt or resulting answer will be correct, useful, or suitable for your workflow. Differences in model behavior, an output that requires manual review, or a decision not to use the result does not by itself guarantee a refund.

How to request a refund

Contact support@prompt-optimizer.app from the email associated with your account. Include your order ID, purchase date, product name, and a short explanation. Never send a password or full payment-card number. We may request limited account or order information to verify the purchase.

Review and processing

We aim to review complete requests within five business days. If approved, the refund is sent to the original payment method through the payment provider. The time for the credit to appear depends on the payment network or financial institution. When a refund is issued, related credits or paid access may be removed or adjusted to prevent continued use of the refunded entitlement.